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Tell us about you.

Add main contact and company information.

Tell us who will see this information.

Add team members that can access your company's information on Chargeback Defense 

Tell us how to connect - Three options

Add Merchant Portals and Passwords. There are three ways to setup your portal.

Click on the one you want to use!

Select your current payment processor.

Welcome to Chargeback Defense Drag & Drop Portal Uploader

Please download our example file to make sure your CSV file is using the correct headers. 

Chargeback Defense CSV Download

Portal Specialist

Fill out the information below to send an email to your portal specialist. 

Tell us which Defense products you want

Max Defense

  • Visa Package Includes: CDRN Alerts, RDR Alerts
  • MasterCard Package Includes: Collaboration Ethoca Alerts, Issue Ethoca Alerts, Safe Ethoca Alerts, American Express Alerts, Discover Alerts
  • All Include: Representment, Blacklist Customer, Cancel Subscription, Mark Customer

Standard Defense

  • Visa Package Includes: CDRN Alerts, RDR Alerts
  • MasterCard Package Includes: Collaboration Ethoca Alerts, Issue Ethoca Alerts, Safe Ethoca Alerts, American Express Alerts, Discover Alerts
  • All Include: Representment

Basic Defense

  • Visa Package Includes: CDRN Alerts, RDR Alerts
  • MasterCard Package Includes: Collaboration Ethoca Alerts, Issue Ethoca Alerts, Safe Ethoca Alerts, American Express Alerts, Discover Alerts

Individual Defense

(Build Your Own Package)

  • After Hours Defense
  • CDRN Alerts
  • RDR Alerts
  • Collaboration Ethoca Alerts
  • Issue Ethoca Alerts
  • Safe Ethoca Alerts
  • American Express Alerts
  • Discover Alerts
  • Representment
  • Blacklist Customer
  • Cancel Subscription
  • Mark Customer

Max Defense

Visa Package Includes: CDRN Alerts, RDR Alerts, Representment, Blacklist Customer, Cancel Subscription, Mark Customer

MasterCard Package Includes: Collaboration Ethoca Alerts, Issue Ethoca Alerts, Safe Ethoca Alerts, American Express Alerts, Discover Alerts, Representment, Blacklist Customer, Cancel Subscription, Mark Customer

Standard Defense

Visa Package Includes: CDRN Alerts, RDR Alerts

MasterCard Package Includes: Collaboration Ethoca Alerts, Issue Ethoca Alerts, Safe Ethoca Alerts, American Express Alerts, Discover Alerts

All Include: Representment

Basic Defense

Visa Package Includes: CDRN Alerts, RDR Alerts

MasterCard Package Includes: Collaboration Ethoca Alerts, Issue Ethoca Alerts, Safe Ethoca Alerts, American Express Alerts, Discover Alerts

Individual Defense

Great for attacking the front end alerts (Alerts are CDRN, RDR, and Ethoca Alerts)

Add to Package
After Hours Defense
CDRN Alerts
RDR Alerts
Collaboration Ethoca Alerts
Issue Ethoca Alerts
Safe Ethoca Alerts
American Express Alerts
Discover Alerts
Representment
Blacklist Customer
Cancel Subscription
Mark Customer

Let us save you money

Set alert dispute limits. 

Not every alert should be worked. Alerts under $20 rarely turn into a Chargeback. It does happen, but it is rare. To save money, it is wise to not spend money to refund them. Likewise, High dollar alerts could harm your business. So, it is wise to allow them to turn into a Chargeback and then defend its legitimacy

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