Add main contact and company information.
Add Merchant Portals and Passwords. There are three ways to setup your portal.
Click on the one you want to use!
Please download our example file to make sure your CSV file is using the correct headers.
Chargeback Defense CSV Download
Fill out the information below to send an email to your portal specialist.
Choose Alerts: CDRN & RDR (Visa) or Ethoca (MasterCard, American Express, & Discover)
Include: Representment, Blacklist , Cancel Subscription, Mark Customer
Include: Representment
Include: Blacklist , Cancel Subscription, Mark Customer
All Include: Representment, Blacklist , Cancel Subscription, and Mark Customer
All Include: Representment
All Include: Blacklist , Cancel Subscription, Mark Customer
Great for attacking the front end alerts (Alerts are CDRN, RDR, and Ethoca Alerts)
Set alert dispute limits.
Not every alert should be worked. Alerts under $20 rarely turn into a Chargeback. It does happen, but it is rare. To save money, it is wise to not spend money to refund them. Likewise, High dollar alerts could harm your business. So, it is wise to allow them to turn into a Chargeback and then defend its legitimacy
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